Below are some frequently asked questions

How can I book an event?
Please call or e-mail us to schedule your party, we recommend booking at least 4 weeks in advance of your desired event date. For custom parties we recommend booking 8 weeks in advance. We can accommodate last minute bookings (additional fees may apply), please call for your event date and time. Once you have chosen a party date and time, we will hold your reservation for (3) days to give you time to complete the guest list, sign the party agreement, and return it to us with your deposit.

Do I have to pay to reserve my kids party date?
A non-refundable deposit is required to secure your event date. Once your deposit is received you will be placed on our party calendar.

What forms of payment do you accept?
We accept cash and checks, made payable to "Children’s Party Plus".  The balance of the party is due the party date in cash.  Final payments by check for the final balance are due three days prior to the party date. We do offer online payments via email thru PayPal.

Do we have to tip the party host/hostess?
Gratuity is not required, but is accepted and always appreciated for a job well done. A recommended tip is 10-15% of the party value.

Do siblings count as a guest?
Yes, siblings do count as a guest. Please be sure to include siblings in the guest count if you would like for them to participate in the party. All children that participate are considered as party guest, any additional children will incur an additional child fee.

Why do I need to let you know how many guest will be attending?
We verify the number of guest guaranteeing appropriate staff to conduct the party, as well as party favors, gifts and more.

What happens if the guest show up late?
Please let all guest know that the party will start promptly at the designated time. Activities are planned on a schedule insuring a great party experience, late arrivals may join in on the activities when they arrive. If asked to stay longer an additional fee will be added to the party balance if approved by management.

Can a party date be changed?
By paying a deposit the designated party time has been reserved specifically for your event/party. If you have a need to reschedule the party you may do so once by calling the office directly. We will try our best to give you a new accommodating party date. Additional fees may be required for resending invitations.

What happens if the weather is bad the day of the party?

We will work with you to reschedule the party, if the party is canceled you will not be refunded your deposit. Inclement weather considered are floods, snow, ice, hurricanes and tornado's.

Does the party hostess come in costume?Our party hostesses do not come in costume, they will arrive in our standard uniform. Our uniform allows the hostess, to freely and actively participate in conducting all aspects of the party.

Do you provide food for parties?
Yes, we can provide food for the party through one of our catering and baking partners. We do ask that all allergies for guest be submitted 2 weeks prior to the event. Children’s Party Plus assumes zero responsibility for any allergic reactions, if a child has a severe allergies we suggest the parent bring a snack for the child to enjoy.

Does Children’s Party Plus travel outside of Charlotte?
Yes, we serve the Gastonia, Concord, Kannapolis, Pineville, Fort Mill, Rock Hill, Cornelius, Huntersville, Mt. Holly and Lake Norman Areas. Area’s outside of 25 miles from our office will incur a minimal travel fee, if a location is not listed and you are interested in our services please feel free to call us. Children’s Party Plus reserves the right to refuse travel outside of 60 miles. A travel fee will be added outside of the 25 mile radius, this fee cannot be waived.

Do I need to participate in my child’s party?
No, we don’t ask that you participate in the party, if you chose so you are welcome. We do request that the birthday child parents stay the length of the entire party. 

What should the kids wear?
Guest should wear comfortable free moving clothes, for many of the activities will involved dancing and physical movement.

What do you need provided for your parties?

Parents are responsible for tables and chairs for the children, 2 outlets and a cleared space for the parties activities. Usually a living room or large open space is best for the party. Please be sure to have no pets in the party area, for this can be a major distraction to the party experience.

What if one of the guest does not want to participate?
Our party host are solely responsible for keeping the party flowing. The birthday child’s parent is asked to monitor behavior of the guest, if a guest is continually disruptive we may ask the child be removed from the activities. Our goal is to provide an enjoyable party environment for all guest especially the birthday child.

Are Photographs taken at the Party?

Yes, photographs taken by Children’s Party Plus may be used on our website. We reserve the right to use any photographs taken during your event for our website &/or advertising materials.. The Host/Parent of the event is responsible for informing all guests. If for any reason you or any of the parents are not comfortable to have your child's picture posted on our website, please notify me ahead of time & we will respect your wishes.

What do we need to provide for the party?

1) Absolutely no pets are allowed in the party area.

2 We will only setup in a smoke free environment.

3) Please allow space in the parking lot and/ or driveway for us to unload. (Deluxe, Ultimate, Custom Parties)

4) Access to a power outlet.

5) A 12x12 party space to conduct all of party activities.  (Living rooms are great)

Outdoor temperatures and conditions (for Spring and Summer months)

We cannot conduct parties outside when the temperature exceeds 85 degrees. Wind conditions in excess of 10 mph are deemed unsafe for outdoor parties. Please monitor the weather conditions for your upcoming party, you are solely responsible for finding a back up option for outdoor parties. We will NOT perform parties outside in extreme temperatures, this is to protect the children and our staff.

Children's Party Plus assumes no responsibility or liability for any injuries, allergic reactions or the like. You agree to this when your party deposit is paid, thus reserving your party date and time. We provide only experienced staff for your child's event, ensuring a safe party environment.